Improving Caregiver Retention, Communication & Efficiency With AxisCare CCM, Powered by CINCH CCM®
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The Challenge:
Assisting Hands Home Care® Cary location is a family-owned business dedicated to enhancing the lives of seniors and individuals who prefer to remain independent and age with grace from the comfort of their own home. “We take pride in the compassionate, personalized care delivered by a team of professional caregivers who truly make clients feel like family,” said Brianna Olsen, Owner, Assisting Hands Home Care® Cary.
However, they faced significant challenges when adding community-based care services. Recruiting and keeping qualified caregivers with the necessary experience and dedication to serve a diverse clientele was a continual struggle, and preventing caregiver turnover and burnout was essential in maintaining high quality service. Effective communication and coordination among caregivers, clients and the administrative team was crucial, ensuring all parties stay well-informed about schedules, changes in care, and any emerging issues. Lastly, crafting personalized care plans that cater to each client’s unique needs while remaining adaptable to changes was a complex yet vital task.
The Solution:
Introducing AxisCare CCM, powered by CINCH CCM®, into Assisting Hands Home Care® Cary’s operations has been a game-changer and improved their processes in several key areas:
- Staffing & Retention: AxisCare CCM provides a clear view of the weekly schedule, allowing schedulers to allocate caregivers more effectively. Caregivers now have ample time with each client without feeling rushed, reducing burnout and improving retention.
- Timely Communication & Coordination: The communication tools within AxisCare CCM have transformed interactions. Caregivers can quickly update notes, enabling care level adjustments as needed and keeping families informed about their loved ones. This ensures clients receive excellent, tailored care.
- Customized Schedules: Client schedules can be created and updated more efficiently. Caregivers have immediate access to any changes, ensuring they are always up-to-date on clients’ needs and can provide the best possible care.
- Seamless Invoicing & Correct Payment: Automated billing through AxisCare CCM has streamlined the invoicing process, ensuring clients receive accurate bills promptly.
The Results:
Since implementing AxisCare CCM, Assisting Hands Home Care® Cary has noticed substantial improvements in productivity and efficiency, leading to significant time and cost savings. Caregivers appreciate having detailed information readily available, which boosts their confidence and job satisfaction. “Ultimately, AxisCare CCM has allowed us to serve our clients better and support our caregivers, leading to increased client satisfaction and a more collaborative work environment,” said Brianna.
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