Caregiver Resources
Download our Caregiver Mobile App, an easy-to-use point-of-care solution designed with your caregivers in mind.
Available on iPhone and Android.
Caregivers,
If you have agency-specific questions or struggle to clock in and out, please contact your agency for support.
Thank you for utilizing our platform to provide even better care.
Frequently Asked Questions
I can't clock in/out on the Mobile App.
You are trying to clock in/out too early or late.
- Your agency may have a clock in/out window set, which will not let you clock in/out unless you are so many minutes away from your shift’s start/end time. Check with your agency to see what your clock in/out window is set to.
You are trying to clock in/out too far from the home.
- Make sure you are inside the home when you attempt to clock in/out.
You do not have a visit scheduled.
- If you think there may be a scheduling mistake, please contact your agency to ensure that you are in fact scheduled for a shift.
You have not completed your Activities of Daily Living.
- Your agency may require you to check your ADLs off + enter visit notes before clocking out. If this is the case, be sure to mark all activities as either complete or incomplete before attempting to clock out.
If you are still having trouble clocking in/out, please contact your agency.
I can't clock in/out using Telephony.
Here are a few reasons you may be having trouble clocking in/out:
You entered your caregiver ID incorrectly.
- Telephony will tell you that you do not have a shift. Call back and enter your correct ID.
- Not sure what your caregiver ID is? Check with your agency to make sure you know your ID.
You are trying to clock in/out too early or late.
- Telephony will tell you that you do not have a shift.
- Your agency may have a clock in/out window set, which will not let you clock in/out unless you are so many minutes away from your shift’s start/end time. Check with your agency to see what your clock in/out window is set to or wait until it is closer to your shift time and try again.
- Need to clock in/out outside of the window? Contact your agency to let them know.
You are trying to clock in/out too far from the home.
- Telephony will tell you that you do not have a shift.
- Make sure you are inside the home when you attempt to clock in/out.
You do not have a visit scheduled.
- Telephony will tell you that you do not have a shift to clock into.
- If you think there may be a scheduling mistake, please contact your agency to ensure that you are in fact scheduled for a shift.
You ended the call too early.
- Your agency may require you to wait until the very end of the call before hanging up. If you hang up before the call is over, the clock in/out will not be successful. If this is the case, be sure to wait until the Telephony call hangs up before ending the call.
You are calling using the wrong phone.
- Telephony will tell you that you are calling from the wrong number.
- Your agency may require you to call from a specific number (your cell phone, the client’s home or cell phone, etc..). Please contact your office to see if this is the case, and if so, which number you need to call from.
If you are still having issues clocking in/out, please contact your agency.
I can't log into my AxisCare Caregiver Portal.
If you are having issues logging into your portal, it is likely because you are entering the incorrect username and/or password. Click on “Forgot Password?” and follow the prompts to reset your password.
Still having trouble? Contact your office to have them reset your information or provide you with the correct username/password.
Resources
How an Admin Mobile App Can Boost Caregiver Retention & Operational Efficiency
Home care services require an exceptional amount of coordination. Every day, office staff work hard to match caregivers to patients’ needs, manage scheduling to ensure coverage for all shifts, and
Best Practices for EVV Implementation & Training
Best Practices for EVV Implementation & Training Electronic Visit Verification (EVV) is fast becoming standard practice for home care agencies across the United States; its use was mandated in the
Why Using Tablets is Important for Home Care
In their simplest form, the benefits of home care can be summed up as convenience, transparency, and one-on-one support for patients. Tablet computers support all of these advantages by building