Customer Story: True North Home Care – A Testament to Reliability

As a former hospice nurse, Kayla Nelson deeply understood the needs of seniors in her community. When beginning her journey as an agency owner of True North Home Care in 2022, Kayla knew she needed a software platform that was user-friendly and encompassed all aspects of home care agency operations, including billing, scheduling, compliance, and marketing. It was also crucial that she and her staff could learn the platform quickly and easily. 

Before switching to AxisCare, True North Home Care was led astray with false promises from another home care software vendor. As a growing home care agency serving both private pay and Medicaid clients, an intuitive platform was necessary to meet the demand of seniors in her area. True North’s previous software vendor did not integrate with Nebraska’s EVV vendor, Tellus, for Medicaid billing, causing Kayla to work double time to input data into two separate platforms, resulting in a lot of wasted resources and effort.  

Since switching to AxisCare a year ago, Kayla and her team at True North Home Care have seen significant improvements in their overall efficiency and productivity with AxisCare’s user-friendly interface and intuitive design. Features such as medication management and the ability to color code schedules to fill open shifts efficiently have saved her team hours of time. Kayla and her growing staff are now equipped with the tools and features needed to serve Medicaid clients in Nebraska, such as AxisCare’s EVV mobile app and comprehensive Medicaid billing features.  

Additionally, AxisCare has supported the success of True North Home Care through its award-winning customer service. Any time Kayla reaches out for support, in her own words she “walks away feeling equipped with new knowledge and a better understanding of the platform”.  

In just its second year of operation, True North Home Care is projected to reach a million dollars in revenue with the help of AxisCare’s reliable and comprehensive home care software platform. True North Home Care’s experience and rapid growth are a testament to AxisCare’s user-friendly interface, intuitive scheduling features, customer service, and more. AxisCare has proven to be an invaluable tool for the success of True North Home Care. 

To learn more about AxisCare and how we can be your partner in growth, book a demo with one of our home care experts.