By: Christian Alaimo, COO, Caribou Rewards
The power of recognition is something that people-focused organizations are well aware of. However, recognizing caregivers for a job well done is too often characterized as an action managers and team members should take simply because it’s the right thing to do for your people. But, when you look at the data, a new story emerges agencies that make recognition a priority and prove that it’s the right thing for your business. Simply put, investments made in recognition and rewards programs can be tied to real, measurable business results.
Agencies supported by AxisCare and Caribou already understand how positive recognition can be from a qualitative standpoint. People report feeling happier at work, feedback to supervisors and managers is more positive, and team morale goes up. But managers are overstretched, and carving out time to recognize caregivers in a way that people crave — personalized, real-time, and relevant — is a full-time job. Not to mention the fact that distributing rewards, like cash bonuses and gift cards, adds administrative work to your team’s plate.
Here’s the good (great) news. Simple automation can make recognizing and rewarding your caregivers for a job well done easy to manage, and, better yet, fun to use. And getting a well-oiled recognition program up and running will boost your operational efficiency and capacity to care, too. When care agencies look to launch their rewards and recognition programs, there are four things to remember:
Make It Personal & Make It Real-Time
Caregivers aren’t loyal to organizations – they’re loyal to people. The coordinators and supervisors that they feel connected to and clients they have a relationship with. Real-time, personalized recognition allows caregivers to feel seen and valued, which can help your loyalty, retention, and brand affinity rise.
Through a rewards and recognition program, supervisors and coordinators can distribute reward points, tickets for a raffle, or even just a simple note that says, “thanks for taking that extra shift!” to deserving team members. Agencies have seen success by giving coordinators a monthly rewards budget to use at their discretion, which can be delivered directly via SMS or email. These messages only require a sentence or two of personalization; plus, no trips to the store for gift cards or messages to your team are required.
Home Assist Health, a mutual customer of AxisCare, has recognized employees 400+ times, putting a specific focus on caregivers who go above and beyond, and those who have taken tough shifts. 40 caregivers have redeemed points for cash rewards thus far.
Tie Rewards to Important Business Metrics
When designing your rewards and recognition program, think about what your goals are as a business right now. For example, you might ask yourself: how can we improve Electronic Visit Verification rates? How can we increase participation in mandatory training? And how can we make caregivers more engaged via mobile phones?
Tying these business needs to rewards programs can ignite incremental habitual changes across the board, while ensuring that your team of caregivers feels considered at the same time. One Canadian-based agency reported that 90% of their caregivers feel more appreciated after adopting Caribou.
Turn Caregivers Into Your Strongest Recruiters
The caregiver shortage is a challenge that agencies of all shapes and sizes across the country are trying to combat creatively and effectively every day. Starting a referral program that requires little to no manual work from your team can have a massive impact on application volume, new hires, and capacity to deliver care.
We’ve identified that rewarding points for caregivers who refer qualified candidates is highly effective. It might look like this:
- The Caregiver refers a friend by simply sharing a job post via text or SMS and receives points
- That referral gets an interview, and the caregiver receives points again
- The referral gets hired, and the caregiver receives more points
- The referral completes onboarding, and the caregiver’s points grow
- The referral reaches their 3-month milestone, and the caregiver receives points
The proof is in the data: these referral engines work, and agencies using them have an increased capacity to care for patients. Family Resource Home Care generated over 120+ hires in 90 days after launching their referral program, which 80% of their staff participated in. 4.5% of their total workforce is attributed to their new referral program alone. And new hires mean more capacity to care for patients.
Reap The Benefits of Consistency & Compliance
High churn rates can be incredibly costly for agencies, and implementing recognition and rewards programs has proven to be an effective retention tool. Caregivers who feel seen by their agency and have a strong connection to their supervisors are more likely to stay. Not only does this mean you’ll spend less time on costly caregiver replacements, but it also means your patients are benefiting from greater consistency of care: one person who’s with them for their entire journey with you.
Key Takeaways:
- Personalized recognition has a tangible impact on team morale, and programs that empower managers to do this efficiently are effective
- Rewards and recognition are not a cost-center. Investing in these programs generates measurable ROI
- Engaged caregivers have the potential to be your company’s strongest recruiters, and distributing rewards at each step of the process is key to build habits
- When retention rates rise, so too does consistency of care and compliance across the board
Curious to learn more about Caribou? Reach out to them here.
