AxisCare Successfully Onboards 90+ Franchise Locations
Matt and his team at Amada Senior Care felt landlocked with their previous software solution – there was no room for growth. They began vetting companies and chose AxisCare for its customization, customer-driven development, and ability to onboard and support their numerous locations.
The challenge: They needed 90+ locations fully transferred over and trained within 45 days.
The Challenge
Amada’s previous software wasn’t meeting expectations.
Matt and his team were becoming increasingly frustrated because of frequent crashes and little flexibility and customization. They struggled to feel as if their needs were being met and were left with unfulfilled expectations.
Due to a unique situation, all data needed to be transferred over to a new system within 45 days. Failing to do so would result in Amada losing access to all systems. Franchise owners were apprehensive, to say the least.
One of the fastest growing home care franchises in the US, Amada Senior Care has locations in 153 territories and over 39 different states. Amada Senior Care offers four types of care services for seniors and their families which include in-home senior care, senior housing advising, home monitoring, and financial care coordination.
The Solution
After months of vetting 3 popular software platforms, Amada Senior Care’s leadership team chose AxisCare for its:
- Customization + Personalization
- Willingness to listen to customers and develop features according to their unique needs
- Robust franchise + franchisee reporting
- Preparedness to handle the onboarding of 90+ franchise locations in a short period of time
- Industry-leading client support team
AxisCare’s onboarding team got to work immediately, successfully onboarding all franchise locations within the 45-day time frame. With all data securely and accurately migrated, Amada’s franchisees completed AxisCare training, ensuring they were ready to use the system effectively right off the bat.
The Results
Using AxisCare, Amada Senior Care saw improved efficiency across the board, from matching the correct caregivers to clients at the franchise level, to making better business decisions at the corporate level.
As of today, AxisCare has successfully onboarded 150+ total Amada Senior Care franchisees and will continue to onboard new franchise partners moving forward.
AxisCare has helped Amada Senior Care:
- Access deeper insights into the health of their franchisees
- Increase expandability through creative development
- Monitor and increase profit margins using AxisCare’s Business Intelligence Tool
- Evaluate actionable data relating to caregivers (payment, billing, caregiver hours)
- Train franchise partners on how to identify short-term and long-term issues
- Match the right caregiver with the right client every time
