Agency Unlocks Cost Savings and Operational Efficiency With AxisCare
Explore how KIDS NW leveraged the flexibility of AxisCare’s software to enhance its operational efficiency. With AxisCare’s versatile features and outstanding customer support, KIDS NW streamlined processes, improving company efficiency and saving nearly $300,000 in salaries to date. This allowed their team to redirect their focus towards critical business growth and scalability.
Share
Founded in 2018, Kids Individual Development Services (KIDS NW), a Direct Support Professional Agency in Oregon and Arizona, recently celebrated recognition in the 2023 Class of Inc 5000 as the 810th fastest-growing company in the United States with an astonishing 729% growth in the last three years. A Medicaid-only company since its inception, KIDS NW faced challenges with its previous home care management system, experiencing frequent frustrations and unexpected operational hurdles.
While using a legacy home care software solution, their former platform could not handle the sheer volume of usage needed for the scale of their operation, leading to excessive billing lag times that took up to 15 minutes per receivable, and as a Medicaid only organization, this was not feasible as the organization continued to scale. The operational delays of the prior provider caused KIDS NW’s billing team to spend 20 hours per billing cycle, or 40 hours monthly, on receivable billing alone. This inefficiency increased operational costs and delayed payments, significantly hindering the organization’s financial stability.
Since switching to AxisCare, KIDS NW has achieved unprecedented operational efficiencies, leading to substantial cost savings and staff satisfaction. Specific achievements include:
• Financial Savings: Kids NW saved the equivalent of $300k in salaries by reallocating resources more effectively.
• Operational Efficiency: Billing time drastically reduced from 40 hours to just 2 hours monthly for both Arizona and Oregon operations through AxisCare’s automated uploading of claims.
• Increased Capacity: Monthly billing hours climbed significantly—an additional 7,000 hours billed in Oregon alone by June 2024.
• Employee Satisfaction: Dramatic improvements in caregiver and employee satisfaction were noted, largely due to AxisCare’s user-friendly Caregiver Mobile App supporting their growing census of 750 caregivers.
KIDS NW experienced an immense transformation from an operations perspective. AxisCare’s hands-on training and support, customization options, and intuitive interface were pivotal in their decision process. The support KIDS NW received both during and after their transition was proactive and continuous, making it clear that AxisCare was more than just a vendor— they were partners truly invested in their success and growth.
Additionally, AxisCare’s openness to feedback and collaborative approach has allowed KIDS NW to have a clear understanding of development roadmaps, ensuring future needs are met swiftly and effectively for their swiftly growing operation.
Kids NW’s journey with AxisCare illustrates the profound impact that a reliable and responsive home care software solution can have on operational efficiency. With streamlined operations, remarkable resource savings, and enhanced caregiver satisfaction, KIDS NW equipped with the tools needed for its fast-paced growth trajectory including the opening of their Hawaii location and the continuation of providing exceptional care supported by a platform truly vested in its success.
Quotes
- “If my software is working against me, it’s taking up resources and time from my care staff. With AxisCare it feels like an extension of our team working with us versus just a vendor. I needed a team that was vested in my company and growth as much as I was, and I found that with AxisCare. Their responsiveness, authenticity, and customer care play a pivotal part in the success and growth of KIDS NW and our ability to serve clients.”-Kathy Lehmeyer, CEO and Founder of KIDS NW
- “AxisCare has been the biggest game changer for us and our organization in the last four and a half years.” -Kathy Lehmeyer, CEO and Founder of KIDS NW
- “AxisCare helps the operational side of our agency in more ways than I can express. From the customizable reporting features to the easy access to data, I have been able to cut down our claim submission time by 38 hours per billing cycle.” -Duncan Topham, Data Systems Analyst at Lehmeyer Development
See AxisCare in Action
Would your agency benefit from an increase in revenue, an increase in monthly gross profit, and a decrease in annual caregiver turnover? Schedule a no-obligation demo with our team to get started.
