Having a reliable mobile app for your caregivers to use for clocking in/out and capturing visit information at clients’ homes is essential for any home care agency. But what happens when you’re stuck with a mobile app that is just “okay,” “very glitchy,” or even worse, “almost unusable” for your caregivers? (These are actual quotes from users of competitors in the industry). The answer: find a new home care software with a better app. Seems simple enough, but every home care software company these days says they have a great mobile app. How do you sort through the sales pitches and find the truth?
Apple App Store & Google Play Store Ratings & Reviews
Something great about all of these caregiver/admin mobile apps is that they all have ratings and reviews for anyone to see. The truth about these apps can indeed be found in ratings and reviews from actual users of the apps. We decided to look into 10 home care apps, including our own (AxisCare Mobile), and find out: Who’s #1?
AxisCare Mobile
Right off the bat, we’ll say it to break the suspense: AxisCare Mobile is the highest-rated caregiver mobile app in the industry. To explain how, here are the stats we’re looking at:
AxisCare Mobile
- App Store Rating: 4.8 (out of 5)
- Number of App Store Ratings: 10K
- App Store App Size: 14.6 MB
- Google Play Rating: 4.8 (out of 5)
There are at least two versions of every app a home care software company offers: one for iPhone users that works on iOS (from the App Store) and one that works on Android phones (from the Google Play Store). Information on the size of apps from the App Store is visible to anyone when they scroll to the bottom of an app’s App Store Preview page. We point out the size of apps from the App Store to bring attention to the space caregivers and admins must make available on their phones to download the app their employers require them to use. MB is an abbreviation for megabyte. Fewer megabytes are better. Phone storage has become important to many people, so aiming to take up less space on people’s phones is something to strive for.
The Actual Numbers
As of June 2024, here are the stats on nine other home care mobile apps (in alphabetical order):
AlayaCare
- App Store Rating: 2.5
- Number of App Store Ratings: 246
- App Store App Size: 130 MB
- Google Play Rating: 3.3
Alora Anywhere
- App Store Rating: None
- Number of App Store Ratings: None
- App Store App Size: 51.9 MB
- Google Play Rating: 4.5
Axxess HomeCare
- App Store Rating: 2.9
- Number of App Store Ratings: 109
- App Store App Size: 52.2 MB
- Google Play Rating: 3.6
CareSmartz360⁺
- App Store Rating: 4.1
- Number of App Store Ratings: 376
- App Store App Size: 41.1 MB
- Google Play Rating: 3.8
HHAeXchange
- App Store Rating: 3.0
- Number of App Store Ratings: 1.5K
- App Store App Size: 26.5 MB
- Google Play Rating: 3.2
Sandata Mobile Connect
- App Store Rating: 1.8
- Number of App Store Ratings: 77
- App Store App Size: 53.7 MB
- Google Play Rating: 3.2
ShiftCare
- App Store Rating: 4.8
- Number of App Store Ratings: 6.7K
- App Store App Size: 24.8 MB
- Google Play Rating: 4.4
Therap
- App Store Rating: 2.6
- Number of App Store Ratings: 209
- App Store App Size: 50.9 MB
- Google Play Rating: 3.3
WellSky Personal Care
- App Store Rating: 4.0
- Number of App Store Ratings: 6.3K
- App Store App Size: 31.6 MB
- Google Play Rating: 4.4
What is the Rating of the Mobile App Your Agency Uses?
“It is very self explanatory and helps keep you on target as far as the client and their needs. I can keep track of my hours I have work. I have found it easy to report any change in care as well. Overall I feel the app does exactly what it is intended for very well!”
– Quote from a 5-star review of AxisCare Mobile on the App Store
You may have noticed none of those numbers were better than the AxisCare Mobile App’s numbers. We won’t lie; there are some lower ratings you’ll find for AxisCare’s app. That’s to be expected for any app on the App Store or Google Play. Seriously, go to the App Store/Google Play on your phone and look at the top business apps right now. Slack, Zoom, Microsoft Teams, LinkedIn – these are all very popular and useful apps that have some low ratings. There comes a point, though, where you can start seeing the big picture of how people really feel about an app through the star rating it has. So, look closely. What is the rating of the app your agency is using?
Improve Caregiver Recruitment & Retention With a Mobile App That Caregivers Love
Home care agencies need happy caregivers. According to a recent survey sponsored by AxisCare and conducted by Leading Home Care, a Tweed Jeffries company, and the Homecare CEO Forum, more than 200 U.S.-based home care industry leaders reported that 69% of them face caregiver shortages as a major obstacle for their businesses. Additionally, 54% of them encounter significant challenges in recruiting caregivers, while 46% experience difficulties in retaining their staff. With caregivers posing the biggest hurdle to company growth, you would want to do everything you can to make them happy and give them the right tools to succeed. The #1 tool they interact with on the job is your agency’s chosen mobile app for clocking in/out, receiving alerts, HIPAA-compliant messaging, reviewing care plans, completing ADLs, filling out custom forms, acquiring signatures, and collecting EVV data.
The next step your agency could take to help improve caregiver recruitment is to get an app like AxisCare Mobile, where you can brag about the fact that your agency uses the highest-rated caregiver mobile app in the industry. As you can see from the various reviews on the App Store and Google Play Store, caregivers can experience a lot of on-the-job frustration, which can stem from a poor working app that they have to use every day.
See it for Yourself
At the end of the day, seeing something in action is more powerful than just reading about it. Our team at AxisCare would love to walk through the AxisCare Mobile App with you on a live demo to show you how our one app serves both caregivers and admins. For admin duties, we’ll dive into how your office staff can efficiently manage schedules, tasks, and caregiver satisfaction from the palm of their hand. For caregiver duties, we’ll show you how the app was built with caregivers in mind, ensuring that every moment of care is accurately recorded and effortlessly managed. Schedule a demo today to see it for yourself.
