Jarod Carter had a vision for his agency. At Family Home Care of Central Florida, a private duty home care agency with a significant presence in Independent Living Communities, most residents didn’t need traditional home care services.
“I always wanted to do short visits in the right setting to increase our margins, but I knew it would require a solid platform,” remarked Jarod, President and Founder at Family Home Care of Central Florida.
Managing community-based care presents unique challenges compared to home care in traditional settings. Having successfully utilized AxisCare home care management software for his home care operations, he recognized the need for a specialized solution to deliver the same high-quality care in an independent living community. That’s when he discovered CINCH CCM®, which provided the perfect fit for managing care in this new setting.
Creating CINCH CCM, a Solution for Community-Based Care
Tim and Gina Murray encountered similar challenges when they owned their home care agency, Aware Senior Care, and started to enter community-based care. They took over a community with 25 clients after the previous agency left, thinking, “This is a great opportunity. Why would you leave?” But soon, they understood why.
Their existing home care operations software was insufficient, so they resorted to spreadsheets and paper management. With 15-30 minute visits for 25 clients daily—some requiring multiple visits—a slight schedule change could cause hours of chaos.
As Gina was reaching her breaking point, Tim turned to his developer friends. Together, they created a solution, drawing on feedback from schedulers, office staff, and, most importantly, caregivers.
“Gina provided requests like, ‘I need all caregivers to see each other’s schedules. I want to see all clients and caregivers. I need to create a series of visits, except on Thursdays when it takes 45 minutes instead of 30. Can we create appointments like Outlook?’ It was a lot, but I encouraged her to keep them coming,” said Tim.
When CINCH CCM launched, it went live in four communities and, within a year, supported 150 clients. Imagine how much easier it made Gina’s job compared to managing it all on spreadsheets and paper.
“We’ve always kept our moms in mind and the care they received in their later years. It wasn’t always great, not due to lack of care from the caregivers, but because they didn’t have the right tools. CINCH CCM was developed to ensure caregivers could focus on their clients while simplifying back-office tasks like scheduling and billing,” shared Tim.
Integrating With AxisCare & Traditional Home Care
Now Jarod had his solution: CINCH CCM would enable him to provide short visits to residents who weren’t suitable for traditional home care. However, one problem remained—his billing team was doing double the work to manage billing for community care clients in CINCH CCM and home care clients through his home care operations platform, AxisCare.
Encouraged by CINCH CCM, Jarod approached AxisCare, eager to see if the companies could integrate. With community-based care rapidly growing, AxisCare shared his enthusiasm. “Our goal has always been to provide a comprehensive software solution that boosts operational efficiency and elevates the quality of care for seniors. Integrating with CINCH CCM was an obvious choice,” said Mark Decker, VP of Product at AxisCare.
Bringing the two solutions together created AxisCare CCM, powered by CINCH CCM. It’s the only community care management platform on the market tailored to meet the complex needs of community-based care, complete with the features and reporting needed to grow a home care agency.
“AxisCare CCM empowers agencies to manage traditional and community-based home care services effortlessly, ensuring exceptional care, fostering independence, and enhancing clients’ quality of life,” said Mark.
Delivering Seamless & Compassionate Care With AxisCare CCM
AxisCare CCM has significantly improved operations at Family Home Care of Central Florida. By streamlining scheduling and billing processes, satisfaction among clients, their families, and the staff has been boosted.
Thrilled with what AxisCare CCM has achieved so far, Jarod remains optimistic about future opportunities for growth and the ability to provide a continuum of care for their residents. Being part of an independent living community has enabled his agency to partner with home health agencies to offer additional services that enhance residents’ health.
Caregivers can also offer greater insight into daily care needs, helping residents and their families plan the next level of care. This may lead to more short visits or a transition to traditional home care.
“This model, supported by the community, benefits everyone involved—our agency, the community, and most importantly, the seniors we serve. When clients move to traditional home care, there’s no disruption in billing or retraining the family on a new system, allowing us to provide seamless and compassionate care,” said Jarod.
See What AxisCare CCM Can Do for Your Agency
Are you already offering community-based care and need a tool to simplify your daily operations and propel your agency’s growth? Or maybe you’re considering adding a steady revenue stream with community-based care? Schedule a demo today and discover how AxisCare CCM can support your agency, caregivers, and clients. Let’s make this journey together!
