Home Care Software + EVV Solution

Frequently Asked Questions

Welcome to AxisCare! While you familiarize yourself with your new AxisCare site, here are a few frequently asked questions and their answers to help you get started. 

Onboarding + Training

Onboarding begins with a kickoff call to introduce you to our AxisCare Onboarding team. On this call, we will determine expectations, goals, and timelines for your launch.

After kickoff, our Onboarding Team will reach out to set up data migration and training, and your account managers will check in on your team throughout the process. Once you are successfully launched, you will transition to being fully support by our experienced Support Staff.

Training  will be divided into 4 phases and conducted via live web-based video conferencing (some training will be provided via video) with our team. In training, you will learn how to effectively use all of the tools within your AxisCare site and the best workflows for getting the most out of them.

Additional live training may include modules such as connecting and syncing Quickbooks for Payroll/Billing, and/or Q&A sessions, and/or Consultation session if needed. On-demand training consists of built-in videos covering software basics, pre-recorded webinars, and the AxisCare Knowledgebase.

The onboarding duration can vary, but on average it takes 3-6 weeks from the time you sign until you are completely live.

Our industry-leading Support Team is standing by ready to assist you! Requests can be made through the agency login or by calling and/or emailing Support directly. 

Video tutorials, periodic educational webinars, and a library knowledge base are all readily available inside AxisCare.

Features

Serving agencies all 50 states, AxisCare is committed to being EVV compliant with each state that supports an open vendor model. AxisCare is successfully submitting EVV claims to 36 states and integrates with multiple state mandated EVV systems.

Check Our Solution for Your State >

Yes. Choose from several standard form templates in your AxisCare site or create forms specific to your needs with our Custom Form Builder. 

Electronic Form Signatures make form signatures easy and painless for your office,  caregivers, clients, and their families.

Yes. AxisCare’s Family Portal allows parties to communicate directly with the office, view and complete forms, access the client calendar and care notes, make payments, and more!

Integrations

Yes. AxisCare integrates with Allied Screening and ClearStar. Clients can order full packages or specific checks directly from a caregiver or applicant’s profile. Results will populate on the caregiver’s profiles automatically. 
Yes. AxisCare integrates with CareAcademy and HomeCare Pulse Training. Caregivers can access the CareAcademy portal directly via the AxisCare Mobile App. 

Features Coming to Your Site Soon

Stay tuned for more exciting updates and features coming soon!
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