How Integration Stacking Completes the Caregiver Management Lifecycle
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The Challenge:
Before adopting AxisCare, Hireology, and CareAcademy, Abernathy Home Care struggled with inefficiencies in recruiting, onboarding, and training new caregivers. The agency primarily relied on referrals, online job postings, and walk-ins to find candidates, but the process was manual and prone to errors. HR staff had to collect applicant information such as email addresses over the phone, leading to mistakes and a slow hiring process. Onboarding was also a tedious task, requiring manual data entry and paper-based forms, increasing the risk of errors and adding to administrative workloads.
The disconnect between systems and reliance on outdated processes hindered the agency’s ability to efficiently recruit, onboard, and train new caregivers, resulting in operational bottlenecks and challenges in scaling their workforce.
The Solution:
To tackle these challenges, Abernathy Home Care sought solutions that would integrate seamlessly with AxisCare, which they were using to manage day-to-day operations. By incorporating CareAcademy and Hireology into their AxisCare site, Abernathy Home Care capitalized on Integration Stacking—the strategic pairing of complementary integrations. This approach created a cohesive workflow that streamlined recruitment, scheduling, training, and day-to-day communication. Here’s how each tool has helped the agency:
– Sarah Clark, Agency Director
- AxisCare: To manage daily operations efficiently, AxisCare provides scheduling and shift management features, like the Preferred Weekly Hours tool, which offers caregivers flexibility and consistency. This approach improves job satisfaction and retention. Additionally, real-time communication tools and a mobile app allow caregivers to access schedules, client information, and clock in or out, even without Wi-Fi.
- Hireology: Recruitment is simplified through Hireology, which automates the application process and reduces manual data entry. Caregivers can input their own details, while staff use QR codes for easy internal referrals. Candidate data integrates directly into AxisCare, minimizing errors and speeding up onboarding.
- CareAcademy: Leveraging CareAcademy’s diverse, on-demand training content, the agency enhances caregiver skills and professional development. Caregivers can complete training in multiple languages at their convenience, while homemakers transitioning to Personal Care Attendants (PCAs) receive video training and in-person skills checks with a nurse.
The Results:
The integration of AxisCare, CareAcademy, and Hireology has transformed Abernathy Home Care’s operations, leading to a more efficient, cohesive workflow that supports both caregivers and agency leadership. Since leveraging these integrations within AxisCare, Abernathy has experienced:
– Lisa Furtado, Director of Operations
- Streamlined recruitment: Since adopting Hireology, Abernathy has grown its care team each quarter, thanks to faster onboarding and more efficient recruitment processes.
- Improved caregiver retention: With AxisCare’s flexible scheduling, real-time communication, and mobile app access, caregivers feel more empowered and satisfied, which has significantly reduced turnover.
- Enhanced caregiver skills and confidence: CareAcademy’s accessible, high-quality training has helped caregivers feel more competent in their roles, contributing to a more skilled and engaged workforce.
- Seamless workflow: The integration of these platforms has created a unified system where recruitment, training, and day-to-day management are all connected, reducing administrative burdens and ensuring that caregivers are fully supported throughout their employment.
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