How UCP of Southern Arizona Enhanced IDD Operations Through Customizable Care Planning
Discover how UCPSA used AxisCare’s customizable care plans, real-time scheduling tools, and secure caregiver communication, to not only simplify operations but also strengthen compliance across Medicaid and IDD services. The agency now creates highly individualized care plans – more than 700 custom fields to date – ensuring caregivers have the detailed guidance they need at their fingertips. With AxisCare, UCPSA can confidently support complex regulatory requirements while keeping its focus on providing quality care.
Share
UCP of Southern Arizona (UCPSA) serves more than 1,400 members with disabilities and employs more than 1,700 caregivers across Tucson, Green Valley, and Yuma. As a nonprofit dedicated to helping individuals live independently and thrive, UCPSA needed a technology partner that could match its human-centered mission with reliable, adaptable tools.
UCPSA provides home and community-based services including attendant care, habilitation, respite, employment programs, and day treatment services for individuals with all types of disabilities and the elderly.
UCPSA’s mission is simple yet powerful: provide support that helps people thrive, live independently, and access opportunities they might not otherwise have.
The Challenge:
UCPSA’s previous software system had become a barrier rather than a support. Support tickets were routinely deprioritized, leaving critical issues unresolved, and the system lacked the flexibility to create individualized care plans required for Intellectual and Developmental Disabilities (IDD) individuals. Compliance was another growing concern: as Medicaid and EVV regulations evolved in Arizona, UCPSA worried about staying audit-ready with outdated, manual processes.
At the same time, caregiver communication was inefficient and insecure, relying heavily on phone calls and unprotected text messaging. With more than 1,700 caregivers to coordinate, UCPSA needed a better way to ensure staff received secure, timely updates and could access the information they needed to deliver quality care.
“We were very frustrated with our previous software because they stopped being responsive… we knew it was time to start shopping for another alternative”
– Rhonda Murray, COO
The Solution
After evaluating 7 different software solutions, UCPSA chose AxisCare for its transparency, adaptability, and people-first approach. The team’s clear communication and willingness to adapt to UCPSA’s unique needs set AxisCare apart from every other vendor they considered.
The impact was immediate. Customization unlocked new levels of care planning, with UCPSA building more than 700 custom fields to meet unique member and payer requirements. These detailed care plans are available instantly through the mobile app, enabling caregivers to deliver person-centered support, even on last-minute shifts.
Customization unlocked new levels of care planning, with UCPSA building more than 700 custom fields to meet unique member and payer requirements
AxisCare also helped UCPSA automate compliance safeguards. Caregivers are now required to review and sign care plans in the app before starting a shift, creating a digital record that satisfies audit requirements without additional administrative burden. Meanwhile, AxisCare’s EVV functionality adapted quickly to Arizona’s evolving regulations, including the need for individualized contingency plans by service, a change the software team implemented within weeks.
Finally, communication transformed. Secure in-app messaging replaced phone calls and unsecured texts, increasing response times and ensuring HIPAA compliance. Caregivers also embraced features like secure photo documentation and easy mobile access to schedules, making AxisCare not only a back-office solution but a tool that directly supports frontline staff.
“AxisCare has helped us become compliant with certain requirements for the IDD population.”
– Jared Pflum, Director of Care Coordination
The Results:
Since transitioning to AxisCare, UCPSA has achieved measurable improvements across operations, compliance, and caregiver satisfaction:
- Audit readiness – Automatic care plan signoffs ensure complete, secure records.
- Billing efficiency – Pre-scheduled payer rate changes eliminated hours of manual updates.
- Stronger compliance – EVV features aligned with Arizona’s unique Medicaid requirements.
- Faster caregiver communication – In-app messaging improved responsiveness and security.
- Higher caregiver adoption – Staff report AxisCare is more intuitive and user-friendly than any system they’ve used before.
“This may sound like an exaggeration, but I think everyone working here loves working in AxisCare.”
– Jared Pflum, Director of Care Coordination
Why AxisCare?
UCPSA leaders emphasized that AxisCare’s human-centered philosophy aligned perfectly with their mission:
“We’re not in the software business, we’re in the human services business. It was very rare to find a software company that was human-centered, and that was extremely important.”
– Rhonda Murray, COO
AxisCare continues to evolve alongside UCPSA’s needs, serving not just as a vendor but as a true partner in delivering compliant, person-centered care.
How Best of Care Gained Real-Time Visibility & EVV Compliance With AxisCare
Learn how Best of Care achieves real-time visibility, ensures EVV compliance, and seamless scalability with AxisCare.
Visiting Angels of Greater Seattle Doubled Billable Hours & Streamlined Operations With AxisCare
Learn how Visiting Angels of Greater Seattle reduced payroll time down to 1.5 hours and simplified invoicing for dependable operations with AxisCare.
Agency Sees Substantial Financial Benefits With WOTC Integration
Through AxisCare’s integration with Rockerbox for WOTC, A First Name Basis was able to streamline their tax credit application process, maximize their financial benefits, remove administrative burden, and positively impact their community.
