How Best of Care Gained Real-Time Visibility & EVV Compliance With AxisCare
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The Challenge: A Scaling Home Care Agency With Fragmented Systems
For more than 40 years, Best of Care has delivered a wide range of services to support older adults and their families. From in-home care and private nursing to move management and care coordination, the agency built its reputation by meeting clients where they are. As Best of Care expanded into eight locations across Massachusetts and prepared to enter Connecticut, leadership faced growing operational challenges.
Best of Care needed a solution that gave executive leadership clear visibility into real-time performance, while also allowing individual locations to operate with the flexibility and autonomy its local teams required.
Best of Care’s existing systems made this a challenge. Fragmented platforms and paper-based processes kept leadership from accessing real-time data, hindered decision-making, and slowed down payroll and billing. Preparing for new EVV (Electronic Visit Verification) compliance requirements added further urgency. EVV compliance, in particular, created an added layer of complexity. Best of Care needed a platform that could keep it in compliance with state and federal mandates without adding administrative burden to its teams.
“The company had grown so much over the past five to six years that relying on paper timecards, which were always processed two weeks late, meant I never had a clear, real-time view of how we were performing today or how we might be doing tomorrow.”
– Kevin Smith, CEO, Best of Care
The Solution: AxisCare’s Scalable, Flexible Platform
After a thorough search for the right partner, Best of Care selected AxisCare because it offered what others could not: a home care management software platform built to scale seamlessly with its business, while empowering each location to manage its own workflows. Leaders would have real-time insight into company operations, and each location would have the tools it needed to meet the unique needs of its caregivers and clients.
The company implemented the platform in phases. This allowed leadership to learn from each stage, train employees effectively, and adjust workflows as needed, all without disrupting existing workflows.
“The fragmentation of our previous systems showed up in our daily operations as a constant sense of friction. We wanted to bring everything under one roof and centralize the resources our team relies on every day, whether they are schedulers, caregivers, leaders, or administrators.”
– Kevin Smith, CEO, Best of Care
The Results: Empowered Locations & Real-Time Visibility
AxisCare has helped Best of Care transform its operations. Leadership now has access to live dashboards showing billable visits, scheduling gaps, staffing patterns, and regional trends. This has made it easier to make well-informed, data-driven decisions in a timely manner. And when it came to EVV, AxisCare delivered a seamless, built-in solution.
“AxisCare already had a proven record as an approved EVV platform nationwide. By the time the mandate took effect in Massachusetts, it was already a trusted and well-established name in the industry.”
– Kevin Smith, CEO, Best of Care
Best of Care is now EVV-compliant without needing to overhaul workflows or adopt additional tools. That ease of compliance has allowed the agency to focus more energy on client care and caregiver satisfaction.
“Real-time information is really the key for us. In my role, the most important data is knowing how many billable visits are on the schedule at any moment. This information drives volume, trajectory, and patterns, making it essential for decision-making.”
– Kevin Smith, CEO, Best of Care
At the same time, local teams have been empowered to handle scheduling and caregiver support more effectively. Caregivers now have the ability to accept shifts directly from their phones, improving response time and reducing administrative work.
“Our local sites have been empowered to manage their responsibilities effectively. We now have the ability to distribute work more broadly, allowing caregivers to see available shifts and accept them as they become open.”
– Kevin Smith, CEO, Best of Care
Why AxisCare is the Solution for Large Home Care Agencies
For Best of Care, the decision came down to finding a partner who would support Best of Care’s growth rather than hold it back. Smith appreciated that AxisCare offered a flexible, collaborative approach and worked with his team to tailor the platform to their needs and goals.
When discussing the decision-making process, he explained “AxisCare’s development team are unmatched in the marketplace. Their commitment to listening to provider feedback and dedicating resources to continually enhance the software gives us confidence that this partnership will support us well into the future. We’re breathing a big sigh of relief knowing that we’ve found a true partner in AxisCare.”
With AxisCare, Best of Care was able to modernize its operations without disrupting the daily work of its teams. Leadership now has the real-time insights they need to guide the company’s growth, and local teams have the tools to deliver excellent care more efficiently.
The scalable, flexible solution has positioned Best of Care to continue expanding into new markets and delivering exceptional service to more clients.
“Because AxisCare is an incredibly portable solution for us, we know it will operate and be approved in any state where we want to go. If we want to expand, we have peace of mind because AxisCare is already a nationwide solution for the industry. They’re an industry leader, embedded in the national trade associations, and a widely known and trusted name in the home care space.”
– Kevin Smith, CEO, Best of Care
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