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Washington's Trusted EVV + Medicaid Solution

We make compliance EASY.

We’ve Done the Hard Work for You

Our easy-to-use, all-in-one home care software meets Washington’s Medicaid Billing + EVV compliance needs, saving you hours of billing time and giving you peace of mind that your business is compliant and running efficiently, from field to office.

Keeping Your Washington Agency EVV Compliant

AxisCare integrates with Washington’s EVV aggregator, ProviderOne, allowing agencies to easily pass visit information directly from AxisCare to ProviderOne.

Our user-friendly mobile app, AxisCare Mobile, captures all visit information required by the state, including:

  • The type of service performed
  • The individual receiving the service
  • The date of the service
  • The location of service delivery
  • The individual providing the service
  • The time the service begins and ends
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Your EVV Experts

As a company, it is our priority to be experts in home care. Our team understands Washington’s complex rules and regulations and is ready to support you every step of the way.

Understanding Washington's EVV Requirements

Electronic Visit Verification (EVV) is a federally mandated program that authenticates all Medicaid-funded personal care and home health services through an electronic system. The Department of Social and Health Services (DSHS) is responsible for overseeing the Washington EVV program. Service providers have to use the assigned EVV system, unless they satisfy certain conditions that qualify them for an exception or waiver.

Service Types Covered by Washington's EVV Requirement

As of now, the services in Washington State necessitating the use of the EVV system encompass:

  • Personal Care Services (PCS)
  • Home Health Aide (HHA) Services
  • State Plan Home Health Services
  • Adult Day Care Services
  • Respite Care 
  • Home and Community Based Services (HCBS)
  • Private Duty Nursing (PDN) Services

Please note that these are general categories, and the exact services subject to EVV may depend on the specific Medicaid program and policies within Washington. For precise and up-to-date information and services covered by Washington’s EVV requirements, it’s advisable to contact the Department of Social and Health Services (DSHS).

Eligible Exceptions & Waivers

As laid out by the DSHS, there exist certain scenarios that may make a provider eligible for an exception or waiver from the requirement of using the EVV system. These include:

  • Services being rendered in remote areas with limited internet or cell phone coverage
  • Services being provided by a caregiver who is below 18 years of age
  • Services conducted via telemonitoring or telemedicine

To seek these exceptions or waivers, providers need to make a submission to the DSHS and secure approval before they are excused from utilizing the EVV system.

Frequently Asked Questions

EVV, or Electronic Visit Verification, is a technology-based system that verifies when and where home health care services are provided.

Washington EVV is mandated by the 21st Century Cures Act to provide accurate and timely data on the delivery of Medicaid-funded personal care and home health services.

Services that come under Washington State’s EVV requirement include: 

  • Personal Care Services (PCS)
  • Home Health Aide (HHA) Services
  • State Plan Home Health Services
  • Adult Day Care Services
  • Respite Care 
  • Home and Community Based Services (HCBS)
  • Private Duty Nursing (PDN) Services

The deadlines for complying with EVV in Washington for personal care services was 1/1/21.

Non-compliance with Washington’s EVV norms can result in serious penalties, such as declined reimbursement rates, removal of Medicaid provider status, and refusal of payment for services.

For additional information pertaining to Washington’s EVV requirements, please visit the Department of Social and Health Services website.

Speak to a Home Care Expert

Simply fill out the form below to help us understand your unique business needs and one of our home care experts will show you how AxisCare can help you simplify your compliance and streamline your processes.

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